Objective: 

 I am acting as customer and providing the requirements to the next roll number for the ZOHO app that he/she has to make for completing the course requirements.

Customer: Rohit Joshi   (12BM60031)

Vendor   :  T. Vedha       (12BM60033)

RUZER MOBILES Ltd

Project Title : Complaint Registration cum Feedback System

Owner : Ruzer Mobiles Company, Ltd

Project Assigned to : Vedha Software Solutions Pvt. Ltd

Project Details:-

We at  Ruzer Mobiles manufacture 03 types of mobiles that are available for sale inthe market in the market.  I want to develop a Complaint Registration cum Feedback system that would have the following features:

• A customer who has to either register a complaint or give a feedback should initially have to register with the company’s Complaint Registration cum Feedback system.                                                
• Only a customer with authentic documents shall register their feedback/complaint. So the date of purchase or invoice number shall be used as unique code.                                                 
• On registration an ID should be generated and the person then needs to sign in with that ID where he can choose between giving complaint or feedback. Also an email is should sent to the customer confirming that his/her complaint and/or feedbagk has been successfully registered.
• Then when a customer registers with a complaint a complaint registration number should be generated for future reference.
• The complaints should be categorical with respect to specific technology for easier access by our service team.
• As the company will contact the customer within 24 hrs with a satisfying solution, the customer should be given a reference to track the list.
• It would also be helpful if you provide a user manual for the customers.

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Certification of Completion
I Rohit Joshi (12BM60031) as a customer certify that T Vedha (12BM60033) has fulfilled the requirements as a Vendor